Angelfish Terms and Conditions (T&Cs)

At Angelfish we pride ourselves on supplying excellent products and we are committed to delivering the highest standards of customer care and service. We will always do our best to fulfil your needs and meet your expectations, but it’s important at the outset that we clarify the commitment we are making to each other, along with detailing the way we work and what is included – and what is not included – within the scope of any project proposal, additional works estimate or annual renewal that we have given to you.

Our General T&Cs apply to all our Clients. Our Website and/or Booking System/Bespoke Software T&Cs also apply, depending on the type of project.

Please take the time to read all relevant T&Cs as they form the basis of your contract with Angelfish, and contact us if you have any queries.

General T&Cs  •  Website Development T&Cs  •  Booking System/Bespoke Software T&Cs

Website Terms & Conditions

By accepting the Website project proposal provided by Angelfish Software Ltd (Angelfish), you (the Client) are committing to be bound by the following terms and conditions (T&Cs). These T&Cs are specific to Website development/redesign projects (hereafter described as ‘the Website’) and they supplement our General Terms & Conditions (T&Cs), which also apply.


1. Providing an estimate based on your brief

The estimate we have provided in our project proposal is based on our interpretation of your brief and our assessment of the Website work required to fulfil your brief. It includes exact details of the Website work that will be supplied by Angelfish. 

Please read the estimate carefully and thoroughly because the work it details forms the basis of the contract between us. In particular, ensure that it contains the elements and functionality you require.

Once you agree to proceed, any changes/additions to the list of work in this estimate may result in additional costs. For more information, see General T&Cs, clause 2, Accuracy of Estimate/Additional Charges. 


2. Fulfilling your brief

Your Website brief will be completed over 2 phases:

1 Website Development phase

Once you have provided your Website design brief, we will work with you to fulfil this brief. Please ensure your brief is as comprehensive as possible, as this will make it much easier for Angelfish to fulfil your requirements.

Stage 1: Developing the homepage / design concept

Angelfish will develop a homepage design based on your brief. Unless otherwise stated in the project proposal, we will provide 1(one) design concept for your homepage. You will be entitled to 1 (one) round of minor revisions to allow you to tweak the design concept to ensure that you are happy with the proposed look and feel of your Website. 

If you do not accept the design concept Angelfish have supplied, you will have two options:

  • You can request further design concepts or revisions. This will incur additional charges, depending on your requirements, and we will provide an additional charge estimate when requested.
  • You can cancel the contract at this stage. However, you agree to pay for the time that Angelfish has spent developing your initial homepage concept up to a maximum of 5 (five) programming hours or £500. We will refund any additional monies over and above this amount that you have paid as part of your 50% deposit.

Stage 2: Creating the rest of the Website pages

Once you have agreed and signed off the design of the homepage, Angelfish will create the additional pages of your Website, as detailed in your project proposal and estimate, based on the same design concept as the homepage. We will also input the content (wording) supplied by you and provide you with a user name and password to enable you to access the Website admin system.

In order for Angelfish to meet the Website delivery deadline, you agree to supply all of the content for your website including – but not limited to – text, logos, photos, artwork and prices within the agreed deadline.

You accept that any delays in you providing content, responding to our written or telephone communications and/or signing off the work we have provided to you for review may result in delays which will delay the deadline/ delivery date.

Angelfish can source Website assets such as logos or stock photography but this service will incur additional charges for any time we spend sourcing / drafting copy on your behalf.

We will input the content that you provide into the Website, so long as:

  • the copy is provided in an electronic format 
  • it takes no longer than 2 (two) hours to input. 

Any additional time required to input large amounts of copy will either be quoted for separately or Angelfish will teach you how to input the copy yourself at no extra cost.

2. Website testing/soft launch phase

At the end of the Website Development phase, when the pages have been completed and the agreed content has been input, we will ask you to test your entire Website and carry out a full and final review. 

You will have a review period of a maximum of 5 (five) days to check the work and give your final approval. At this point, we allow one further round of design/content tweaks up to a maximum of one hour of programming/design work. 

If you require any major revisions or changes beyond 1 (one) hour of programming/design work, these will incur additional charges at our standard hourly rate. For a guide to charges, please see clause 5.1, Ongoing support charges.

If we do not receive feedback from you within the 5-day review period, it will be deemed that you are happy with our work and considered indirect approval.

Once we have received direct, or indirect, approval and sign-off,  we will issue a final invoice for the remaining 50% of the total development cost and any accrued additional charges. The Website will not appear live online until the final invoice has been settled.

Please note: It is vital during this phase that you spend time making sure you are happy with our work, because once the Website goes live online the Development and Testing stages of the project have finished. Any further revisions to the design, layout or content will be classed as ongoing support and will be subject to our standard hourly rate. Even if you later identify errors or omissions which you consider were part of your brief, once the Website is live all work becomes chargeable at our standard hourly rate.


3. Client sign-off

At the point your Website goes live, you should fully understand it is accepted by both parties that:

  • the project has been fulfilled and you have signed off and accepted the work that Angelfish has supplied 
  • you will need to pay Angelfish for any further work you require us to do to maintain, enhance, evolve and/or correct the Website in terms of its design, functionality, layout or contents.

You cannot delay sign-off, approval and acceptance of a project due to reasons outside the control of Angelfish. Examples of this include, but are not limited to: 

  • unreasonable delays in reviewing our work due to reasons such as you ‘being too busy’ or having insufficient staff to review the work
  • awaiting domain name ownership changes
  • delays caused by a dispute you are involved in with your previous website/software developers.

4. Other items INCLUDED in the project proposal costs

4.1 Hosting

Web hosting is an essential service that allows you to post your Website live on the internet. All Websites need to be hosted on a server to appear live online. The project proposal and estimate include the cost of hosting the Website for one year from the date it goes live. 

Angelfish Websites can be hosted only on servers that are approved by Angelfish. It is not possible to move your Website to an alternative host without our express agreement. Please see clause5.3, Hosting the Website on an alternative web server.

4.2 Content management system (CMS)

Your Website will have its own content management system (CMS) which allows you to log on and make changes to your text, photos and settings and, where relevant, to manage your bookings and update your availability calendar once your Website has gone live on the internet. Angelfish will provide you with the website address for your CMS and a user name and password for access. Your estimate includes access to the Website CMS for one year from the date it goes live. 

4.3 Software access

The source code used to create the CMS remains the intellectual property of Angelfish Software Ltd. As part of the project proposal costs we grant you access to the CMS created by Angelfish for your business for one year, with the option to renew that annually. 

4.4 Training

We include an initial remote training session of up to one hour to get you started on your Website. We also provide you with a comprehensive online user guide which you can access from your CMS.

Any further training will be liable to additional charges at our standard hourly rate.

4.5 Website content and functionality updates

If you would prefer Angelfish to update your text or make other changes, or you want us to alter the design or functionality of your Website, we will be happy to provide a quote for the work. For a guide to charges, please see clause 5.1 Ongoing support charges.  It remains your sole responsibility to ensure that the contents of your Website are legal, accurate and up to date.

4.6 Domain name registration

Included in your Website proposal costs is the purchase and registration by Angelfish of one or .com domain name for one year. If you require further domains we will be happy to purchase and manage these on your behalf. We will advise you in advance of the additional cost, based on our standard rates at that time. After the first year you will be charged at the prevailing rate for the renewal of all domain names that you wish to continue using.

4.7 Email address hosting

Included in your Website proposal costs is the hosting of one email address for one year, based on the domain name purchased. If you require further email addresses/extensions we will be happy to purchase and manage these on your behalf. We will advise you in advance of the additional cost, based on our standard rates at that time. After the first year, you will be charged at the prevailing rate for the renewal of all email addresses that you wish to continue using. 

4.8 Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device. 

Since 2018, all new websites designed by Angelfish have been fully mobile responsive, but we will continue to test our websites in Google Chrome, iPad (Safari) and iPhone (Safari).  If you need Angelfish to test using any other browsers, we can provide you with a separate quote.

We cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after the Website has been designed and handed over to you, the Client. As such, Angelfish reserves the right to quote for any work involved in changing the Website design or Website code for it to work with updated browser software.


5. Items NOT INCLUDED in the project proposal cost

The following items are not included in the project proposal and estimate. You also accept that any other items, unless mentioned as being included, are not included in the project proposal cost.

5.1 Ongoing support charges 

5.1.1 Website usage support

As part of your contract, we provide you with one hour of remote training in the use of your Website. Once we have delivered this initial training, all Website usage enquiries and support are chargeable at our standard hourly rate.

5.1.2 Content, functionality and design support

Once your Website has gone live online, if you wish us to make any changes to its content, functionality or design, there will be additional charges applied, at our standard hourly rate, even if you believe those changes formed part of your original brief. 

5.1.3 Patches and compatibility upgrades

Your Annual Renewal Fee does not include any retrospective or future software patches, updates or compatibility upgrades. Where these are required, we will quote you separately at our standard hourly rate.

5.1.4 Support charge notification

To ensure that you remain fully aware of any support charges which may be accruing on your account:

  • when you contact us to request support tasks which are likely to cost more than £50, we will draw this to your attention by email and await your approval before proceeding. 
  • when you contact us to request minor support tasks which are likely to cost less than £50, we will proceed without providing a quote or seeking further approval from you. 

You can revise the ‘prior approval’ figure upwards or – if you would like a quote and prior approval for all support charges – you can revise it down to £0. To alter the prior approval figure, please email

As standard we issue separate support charge invoices once the charges accrued reach £200. If during the course of the year your support charges are less than £200, the charges will be added to your annual renewal invoice. You can revise the ‘invoice trigger’ sum down to a value of your choosing of between £50 –£199. To alter the invoice trigger figure, please email

5.2 Web hosting and access to the CMS (after the first year)

After the first year we will send you an invoice which will include an Annual Renewal Charge. This charge is to cover the cost of Website hosting and access to your CMS for the following year. This means that annual website hosting costs and access to the CMS are payable in advance by your anniversary date.

5.3 Hosting the Website on an alternative web server 

If after the first year you wish to use alternative hosting services for your website you must be aware of a few restrictions:

  1. To support the functionality of your Website the new web host must provide the hosting environment required by Angelfish a Windows server with IIS and be running ASP.NET 2.0.

  2. If you want to add new functionality or feature upgrades to your Website you will still need to have access to the Angelfish Website Engine (which remains the intellectual property of Angelfish Software Ltd). This means that all future programming work would either need to be completed by Angelfish or, alternatively, you could purchase the source code for the Angelfish Website Engine outright from us (price on application).
  3.  Switching to a new host will involve work on our part to help initiate and ensure a smooth switchover. We will be happy to provide an estimate for this work.

5.4 Search engine optimisation (SEO) 

Angelfish does not guarantee any improvements to your website’s search engine ranking, but the Website pages that we develop are accessible to search engines. If you require assistance with SEO, we will be happy to provide you with a separate quote.

We are not responsible for the performance of your website.


6. Design Credit

A link to Angelfish Software will appear in either small type or by a small graphic at the bottom of your Website/Booking System. If a Client requests that the design credit be removed, a nominal fee of £100 will be charged.


General T&Cs  •  Booking System/Bespoke Software T&Cs
Copyright © Angelfish Software Ltd 2022  •  Tel: 07738 731165  •  E-mail us  •  Company No. 6095487