Angelfish Terms and Conditions (T&Cs)

At Angelfish we pride ourselves on supplying excellent products and are committed to delivering the highest standards of customer care and service. We will always do our best to fulfil your needs and meet your expectations, but it’s important at the outset that we clarify the commitment we are making to each other, along with detailing the way we work and what’s included and what’s not included within the scope of the project proposal that we have given to you.

Our General T&Cs are applicable to all our clients and depending on the type of project our Website Development and/or Booking System T&Cs also apply.

Please take the time to read all relevant T&Cs and contact us if you have any queries.

General T&C's  •  Website Development T&C's  •  Booking System/Bespoke Software T&C's

Website Terms & Conditions

By accepting the website development project proposal provided by Angelfish Software Ltd (Angelfish), you (the client) are committing to be bound by the following terms & conditions (T&Cs). These T&Cs are specific to website development/redesign projects and they supplement our General Terms & Conditions, which also apply.

Fulfilling the initial design and content brief

Your initial website development or redesign project brief will be completed over 2 phases:

1. Development phase

Once you have provided your initial website design brief and have settled the first invoice for 50% of the estimated project cost, we will work with you to fulfil your brief. Please ensure that you complete the website briefing form to ensure your brief is as comprehensive as possible, as this will make it much easier for Angelfish to fulfil your requirements.

Stage 1 - Developing the homepage/ design concept

Angelfish will develop a ‘homepage’ design based on your brief. Unless otherwise stated in the project proposal, Angelfish will provide one (1) ‘design concept’ for your homepage. You will be entitled to one (1) round of minor revisions to allow you to tweak the design concept to ensure that you are happy with the proposed look and feel of your website. If you do not accept the design concept Angelfish have supplied you will have two options:

You can request further design concepts or revisions, this will incur additional charges depending on your requirements and we will provide an additional charge quote when requested.

You can cancel the contract at this stage, however you will agree to pay for the time that Angelfish has spent developing your initial homepage concept up to a maximum of 6 programming hours or £300, any additional monies over and above this amount that have been paid by you as part of your initial 50% deposit will be refunded to you.

Stage 2 - Creating the rest of the website and content input

Once the homepage has been agreed and signed off, Angelfish will create the additional pages of the website, as detailed in the project quote, based on the same design concept as the homepage. We will also input the supplied copy content and provide you with a user name and password so that you can access the admin system for the website.

If Angelfish are to hit the delivery deadline then you agree to supply all of the content of your website including, but not limited to, text, logos, photos, artwork, prices etc, within the agreed deadlines.

You accept that any delays in you providing copy content, responding to our written or telephone communications and/or signing off the work we have supplied to you for review may result in delays which will impact on the deadline/delivery date.

If you wish Angelfish to source any website copy such as logos or stock photography we can provide this service, but it will incur additional charges for any time we spend sourcing/ drafting copy on your behalf.

Angelfish will input the content that you provide into the system / website, so long as (i) the copy is provided in an electronic format and (ii) it takes no longer than 2 hours to input. Any additional time that is required to input large amounts of copy will either be quoted for separately or Angelfish will teach you how to input the copy yourself at no extra cost.

2. Completion phase

Once the pages have been completed and the agreed content has been inputted Angelfish will ask you for a final review and test of the Site. You will be given a maximum of five (5) days to review the work and give your final approval. If Angelfish do not receive feedback from you within this timescale it will be deemed that you are happy with our work and the project will go live online and the final invoice will be issued. 

Once you have reviewed and tested the entire website, Angelfish will allow one further round of design/content tweaks up to a maximum of one hour of programming/design work. At this stage any major revisions or changes, beyond one hour of programming/design work are liable to additional charges at our standard hourly rate.

Once Angelfish have received direct, or indirect, approval and sign off for the website Angelfish will issue a final invoice for the remaining 50% of the total development cost and any further accrued additional charges. The website will not appear live online until the final invoice has been settled.

It is vital at this stage that you spend time making sure you are happy with our work, because once the project goes live online it means that the development stage of the project has drawn to a close. Once the website is live online any further revisions to the design, layout or content will be classed as ongoing support and will be subject to our standard hourly rate. Even if you later identify errors or omissions which you deem were part of the original brief, once the website is live ALL work becomes chargeable at our standard hourly rate.

Other items that ARE INCLUDED in the project proposal costs


Web hosting is an essential service that allows you to post your website or booking system live onto the internet. All websites and booking systems need to be ‘hosted’ on a server in order to appear live online. The above quote includes the cost of hosting of the website for one year from the date the system goes live. 

Content Management System (CMS)

Your website will have its own CMS which allows you to log on and make changes to your text, photos and settings and where appropriate to manage your bookings and update your availability calendar once your system / website has gone live onto the internet. Angelfish will provide you with the website address for your CMS and a user name and password to allow you access. The above quote includes access to the website CMS for one year from the date the system goes live. 

However, if you would prefer us to make any required changes or you require alterations to the design or functionality of your website / system then we will be happy to provide a quote. Please see the ‘Ongoing Support’ section below for further details. It remains your sole responsibility to ensure that the contents of your website / system are legal, accurate and up to date.

The source code used to create the CMS remains the intellectual property of Angelfish Software Ltd. As part of the project proposal costs Angelfish grant you a licence to use the CMS for one year, with the option thereafter to renew that licence annually.

Domain name registration

As part of the above quote Angelfish will purchase the registration of one or .com for one year . If you require further domains we will be happy to purchase and manage these on your behalf and will advise you in advance of the additional cost, based on our standard rates at that time. After the first year you will be charged at the current rate for the renewal of ALL domain names that you wish to continue using.

Email address hosting

As part of the above quote Angelfish will include the hosting of one email address for one year, based on the domain name purchased. If you require further email addresses/extensions Angelfish will be happy to purchase and manage these on your behalf and will advise you in advance of the additional cost, based on our standard rates at that time. After the first year, you will be charged at the current rate for the renewal of ALL email addresses that you wish to continue using. 

Browser testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device. 

From 2018, all new websites designed by Angelfish are fully mobile responsive, however Angelfish continue to test our websites in Google Chrome, iPad (Safari) and iPhone (Safari).  If you need Angelfish to test using any other browsers, as separate quote can be provided.

Angelfish cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Angelfish reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

What is specifically NOT INCLUDED in the project proposal cost

The following items are specifically not included in the project proposal quote. You also accept that any other items, unless specifically mentioned as being specifically included, are NOT included in the project proposal cost.

Ongoing support charges 

Once your website has gone live online there will be additional support charges applied, at our standard hourly rate, if you wish Angelfish to make any further changes to the content, functionality or design of your system, even if you believe those changes formed part of the initial brief. So you fully understand that once the website is live it will be accepted by both parties that the project has been fulfilled and you have ‘signed off’ and accepted the work that Angelfish have supplied and that you will need to pay for any further work you require us to do to maintain, enhance, evolve and/or correct the website in terms of its design, functionality, layout or contents.

To ensure that you remain fully aware of any support charges which may be accruing on your account, when you contact Angelfish to request support tasks which are likely to cost over £50 it will be drawn to your attention via email and Angelfish will await your approval BEFORE proceeding. For minor tasks costing under £50 Angelfish will proceed without providing a quote or seeking further approval from you. If you wish you can alter the ‘prior approval’ figure upwards or you can revise it down to £0, if you would like a quote and prior approval for ALL support charges. If you wish to alter the prior approval figure please email

As standard we issue separate support charge invoices once the charges accrued reach £200. If during the course of the year your support charges are less than £200, the charges will be added to your annual renewal invoice. If you wish you can revise the ‘invoice trigger’ sum downwards to a value of your choosing between £50-£199.

Web hosting and access to the CMS (after the first year)

After the first year Angelfish will send you an invoice which will include an ‘annual renewal charge’ this charge is to cover the cost of website hosting and access to your CMS for the following year (so annual website hosting costs and access to the CMS are payable in advance by your anniversary date).

Hosting the website on an alternative web server

If after the first year you wish to use alternative hosting services for your website you must be aware of a few restrictions:

  1. To support the functionality of your website the new web host must provide the hosting environment required by Angelfish a Windows server with IIS and be running ASP.NET 2.0.
  2. If you want to add new functionality or feature upgrades to your website you will still need to have access to the Angelfish Website Engine (which remains the intellectual property of Angelfish Software Ltd). This means that all future programming work would either need to be completed by Angelfish or, alternatively you could purchase the source code for the Angelfish Website Engine outright from us (price on application).
  3. Switching to a new host will involve work on our part to help initiate and ensure a smooth switchover, we will be happy to provide an estimate for this work.

Merchant services (Paypal, WorldPay & SagePay)

If your website includes a facility to allow your customers to pay for goods and/or services you will need to create an account with an approved Merchant Service Provider.

The standard quotes provided by Angelfish include the cost of initial integration with PayPal, WorldPay or SagePay ONLY. Our quotes do not include any ongoing costs that may be incurred with maintaining your connectivity to your chosen merchant service provider.

Angelfish are not responsible or liable for any updates or changes that merchant services providers make to their systems or protocols. From time to time merchant service providers may change their systems, which in turn Angelfish also has to revise our system in order to maintain connectivity with the merchant service provider. The cost of undertaking this work is not in anyway included in any previous quote that we have provided to you. We will make you aware in advance of any charges that may be applicable to you in terms of maintaining connectivity with your chosen merchant service provider.

It is your responsibility to set up the appropriate accounts and to provide us with the required information to allow Angelfish to integrate your merchant account with your website. Please be aware that Merchant Service Providers will charge you a percentage commission and/or a fee for every transaction processed – this charge is nothing to do with Angelfish and you are responsible for paying all merchant charges and for ensuring that your website complied with their Terms and Conditions as per your contract with them. 

 in such a way that we have to adapt our system in order to maintain connectivity, Angelfish is not liable for any costs incurred for completing such work and if you wish to maintain functionality of your link to a merchant service provider then you agree to pay any costs required to upgrade your version of the system.the cost for completing such work is 

Please note: Whilst integrating with OTHER merchant service providers not listed above may be possible, it can be very time consuming and therefore can add significantly to the cost of a project. 

If you wish to use an alternative merchant service provider please ensure you discuss this with Angelfish at the briefing stage and that you obtain a quote from Angelfish BEFORE committing to any other merchant service provider.

Search engine optimisation (SEO) 

Angelfish don’t guarantee any improvements to your website’s search engine ranking, but the web pages that Angelfish develop are accessible to search engines. If you require assistance with SEO Angelfish will be happy to provide you with a separate quote.



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